Privacy Policy

Please take the time to read through this information carefully.

We respect and protect your privacy. This notice sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website at https://remedialthai.com and us, the website owners. Furthermore, the way we use, store and protect any personal data we collect from you, or that you provide to us, will also be detailed within this notice.

Who we are

Anamcara Benedict is a therapist and teacher specialising in Remedial Thai Bodywork, practising in Hitchin, Hertfordshire, UK. She is a sole trader, operating under the name of Thai Yoga Massage Hitchin. Our website address is: https://remedialthai.com.

What personal data we collect and why we collect it

Visiting The Site

When you visit the site, information is collected for the purposes of analysing which pages are visited and generally to improve the experience offered to our visitors, as well as protecting the website against malicious attacks. This information will usually include

  • IP address of the device used
  • Browser used
  • Country

Sending a Message Via The Contact Form

When you send an enquiry using the contact form at https://remedialthai.com/contact, we ask you to provide your name, email address and (optionally) a contact telephone number. We ask for this information so we may process and reply to your enquiry. The IP address of the device used, the browser and country of origin is also logged for security purposes. Once the enquiry has been responded to, the record is permanently deleted from the server.

Booking An Appointment

When you book an appointment, either through our online booking system, email or over the telephone, we collect personal details such as your name, email and telephone number. This information is used to identify you and contact you about the appointments and services you have booked. or products you have purchased.

To provide a safe and effective Thai bodywork treatment we also need to collect information such as your medical background and lifestyle choices. This information is only used to make sure your treatment is as effective as possible. This information is collected using the online questionnaire at https://remedialthai.com/questionnaire. Once submitted, this information is downloaded and stored securely offline in line with industry best practices as a password protected PDF file, and the digital record is deleted permanently from our server. Any ensuing notes kept by the therapist in relation to future treatments are stored offline in a similar manner.

Leaving A Review

When you submit a review of your treatment, we ask you to provide your first name, town/city where you live and email address (the latter is never made public or shared without your express consent in writing). This is simply to verify that the review was genuinely submitted by one of our current or former clients. The review you provide, along with your first name may be displayed across our website and social media for the purposes of information and promotion of our services.

Using The Online Shop

The following information is tracked:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We will also use cookies to keep track of cart contents while you are browsing our site.

When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We will use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

When you create an account, which is a requirement when you book an appointment or make a purchase via the online shop, we will store your name, address, email and phone number, which will allow you to access the client area of the website, and will also be used to populate the checkout for future shop orders and appointment bookings. With the exception of your username, this information can be changed and updated by you via the client dashboard at any time.

Payment

If you choose to pay for your treatment with a debit or credit card, or make a purchase from our online shop, your information will be passed to our payment processors – Stripe for online card payments (for purchasing from our online shop or treatments via our online booking system) or Sumup for card payments in person.

We never store your credit card details, it is always processed by third-parties. It is encrypted through the Payment Card Industry Security Standard (PCI-DSS).
Stripe offers a service whereby you can pay for shop items quickly using credit or debit card details previously stored with them. We cannot see your stored card details or information.

Stripe and Sumup adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

Consent

When you provide us with your personal information in the course of booking an appointment, completing your client questionnaire, making a payment or contacting us about our services, you are giving your consent to us collecting the information outlined above and using it for that specific reason.
We will not use your personal information for any secondary reason, like marketing, unless we have asked you directly for consent to do so.

How do I withdraw my consent?

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

For the purpose of insurance and legal protection we are required to hold the personal information you have given to us in the course of providing you with therapeutic services and the notes about those treatments for a minimum of seven years.
Seven years after your last treatment we will permanently delete all your personal information that we hold.

If you withdraw your consent during the seven year retention period, we will archive your data until the seven year period expires. Whilst your information is archived, we will not access or process it in any way accept if needed for legal protection or if required to do so by law.

Should you wish to withdraw your consent at any time please email enquiries@remedialthai.com with your request.

How can I access, update or amend my personal information?

You have the right to review the personal information we store about you at any time. Account details may be reviewed and changed by you via your client dashboard. Other information held about you offline may be sent by email, in a Microsoft Word document attachment.
You also have the right to request we update or amend your data if it is incorrect.
To action any of these rights at any time please email enquiries@remedialthai.com with your request.

Disclosure

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Who on our team has access

Members of our team have access to the information you provide us. For example, Administrators can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What We Share With Others

In the course of operating this website, we use third party services to deliver functionality. The companies concerned are GDPR compliant and are not permitted to collect and store data submitted to the site. Further details are available on request.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.  After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Pages and articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes as outlined above.

Contact information

If you have any enquiries about this privacy policy, or wish to request a copy of deletion of your data held on this website, please submit in writing to

Anamcara Benedict

49 Byron Close

Hitchin

SG4 0QS

enquiries@remedialthai.com

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements